At Strapistry, we strive for your complete satisfaction with our tote bags and accompanying straps. If, for any reason, you are not entirely pleased with your purchase, we offer a hassle-free refund policy to ensure your peace of mind.
Conditions for Refund:
- Timeframe: You may request a refund within 30 days of the original purchase date.
- Product Condition: The StrapReady bags and straps must be in their original, unused condition to be eligible for a refund. Please ensure all tags and packaging are intact.
- Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required for all refund requests.
Refund Process:
- Contact Customer Support: Reach out to our dedicated customer support team via hello@strapistry.com to initiate the refund process. Please provide your order number and details regarding the reason for the refund.
- Return Authorization: Upon approval, we will provide you with a return authorization and instructions on where to send the product.
- Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the items.
- Inspection and Refund: Once we receive the returned items and inspect their condition, we will process the refund. Refunds will be issued to the original method of payment.
Note:
- Refunds may take several business days to reflect in your account.
- Original shipping costs are non-refundable.
For any questions or concerns regarding our refund policy, please contact our customer support team. Strapistry values your satisfaction and is committed to providing a positive shopping experience.
Read the full refund policy